ADTANCE is a global software company specialising in the digitalisation of after sales services. Our software increases efficiency and customer satisfaction. We support customers from a wide range of industries - from local special purpose machine manufacturers to international car manufacturers. ADTANCE has three locations: the headquarters in Wald-Michelbach in southern Germany, Stade in northern Germany and in the Detroit area for the North American market.
ADTANCE Spare Parts enables the creation of an interactive, digital parts catalog including the corresponding documentation.
The solution provides your customers with all the information they need around the clock and around the world, so that the relevant spare parts and information can be found quickly and easily and ordered directly.
Users can determine the spare parts directly via 3D CAD illustrations, views or via search. Map complex pricing systems for your customers and customize the solution to meet their individual needs.
- Central access to spare parts lists, prices of required spare parts and service documents
- Available 24/7 and independent of location
- Always up to date
All spare parts information in one place
If the company already has material data masters for spare parts management and spare parts documentation in ERP systems, these can be easily used to create the digital spare parts catalog in ADTANCE Spare Parts by linking them accordingly. Alternatively, you import parts and required information using Excel lists. Images of spare parts can also be imported from existing systems via existing interfaces.
- Transfer of entire parts lists through ERP linking
- Possibility to optimize and automate ordering processes
- Clear presentation through integration of images and 3D graphics
Catalog through data transfer
The spare and wear parts offered are identified on a machine-specific basis using parts lists, 3D or 2D CAD drawings or via the search option. The customer compiles his shopping cart on a machine-specific or cross-machine basis and has the option of inquiring about the parts or placing a binding order directly.
With the help of the current information, the customer does not need any further help with the order from service staff, so that queries are reduced as far as possible and the workload of the company's own staff is significantly reduced. The number of incorrect orders is significantly reduced as a result of the more detailed information provided by the customer, thus increasing the quality of the service.
Avoid long search times and wrong orders
- Offer an ordering option for your customers around the clock 365 days a year.
- In addition to spare parts information, you can find information on availability and price
- Increase customer satisfaction with the digital offer
- Retain customers by offering attractive options in the catalog
The creation of the spare parts catalog is automated and facilitated, among other things, by the link to ERP systems and merchandise management systems. This gives customers, technicians as well as purchasers full access to any amount of information. Expand your markets and increase your sales!
Increase spare parts business through intelligent parts management
Integrated into the ADTANCE Smart Service Platform, use the ADTANCE Spare Parts management software in combination with other digital service modules as needed and adapt it to your company's needs.
Individual smart service solution