ADTANCE is a global software company specialising in the digitalisation of after sales services. Our software increases efficiency and customer satisfaction. We support customers from a wide range of industries - from local special purpose machine manufacturers to international car manufacturers. ADTANCE has three locations: the headquarters in Wald-Michelbach in southern Germany, Stade in northern Germany and in the Detroit area for the North American market.
ADTANCE Workflow offers you the option of digitally recording each work step and grouping them into a workflow. The individual work steps can be stored with video and image material and saved on the Smart Service platform. This generates comprehensible step-by-step instructions that can subsequently be accessed centrally at any time - even offline. After each work step has been carried out, a picture or video of the status quo can be recorded so that the result of the work carried out is documented.
Work reports and instructions
Create paperless checklists with ADTANCE Workflow and integrate them into the daily service process. The clear checklists for all maintenance tasks can be used to directly record whether work steps have been carried out correctly - for fast and transparent troubleshooting.
In ADTANCE Workflow, you can not only digitize workflows, but also analyze work steps. This involves a precise check of which steps are time-consuming and work-intensive, so that these can subsequently be improved. In this way, each employee receives the correct and optimized execution steps for his or her process. In addition, training documents can be created directly and without additional time expenditure on the basis of the documented workflows.
ADTANCE Workflow supports you in carrying out maintenance tasks for any machines and plants.
Thanks to the module, maintenance and inspections can be carried out easily, reliably and, above all, audit-proof. In addition to digital work reports and checklists, further information such as the material used, details of defects, or measures planned for the future can be recorded and stored on the Smart Service platform.
It is possible to extend ADTANCE Workflow and automatically create work reports, checklists and work instructions based on the systems and data already existing in your company. For example, information can be extracted from XML data or from your ticket system and mapped in work processes. In this way, a self-help portal is built and established for employees and customers during day-to-day service operations.
Connection to additional systems
Double your service efficiency with the connection of ADTANCE Workflow to ADTANCE Support. If all steps have been completed but the desired result has not been achieved or a problem has not been solved, a service expert can be consulted. Thanks to ADTANCE Support, this expert can immediately provide competent assistance to the employee on site.
Integration into the ADTANCE Smart Service Platform