Workheld Call

Main features

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  User and group management

  • Clear and flexible

    Store relevant contact data for your entire team in the user and group administration and assign individual user rights to people. In the contact overview, you can see which groups individual persons are assigned to.

    • Clear contact directory
    • View online/offline status
    • Add/remove users from groups

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  Call scheduling and email invitations

  • Efficient resource management

    Scheduling calls avoids overlaps in live support, ensuring smooth workflows. Send appointments as calendar invitations by email to add your staff.

    • Clear scheduling of employees
    • Avoidance of scheduling conflicts
    • Forward-looking resource planning

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  Seamless document exchange

  • Real-time data transfer

    Send helpful documents, images, instructions, or other files at any time to provide critical information to your team in the field. Take snapshots during a call and annotate them to send back to participants as feedback.

    • Encourage collaboration by providing more context and information
    • Compatible file formats include: .jpg, .png, .tiff, .mp4, .pdf, .docx, .xlsx, .txt
    • In-app previews are available

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  Video recording for documentation and training

  • Record calls for other employees or training

    Live streams not only help in the context of actual support, to discuss procedures and find solutions as a team. They can also be used for training purposes or as illustrative evidence for customers.

    • More transparency in communication with customers
    • Realistic material for training and education

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  Insert live annotations on images

  • Add annotations on live images from the video stream

    Annotations on images are an ideal way to guide and support employees in the field. Insights are also available after the fact in call logs.

    • Capture HD snapshots from the video stream
    • Add annotations, comments, and notes
    • Send back with one click
    • Can also be viewed afterwards in the call log